1. Introduction

eramp Financial Services Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency exchange platform.

2. Information We Collect

We collect the following types of information:

Personal Information

• Full name and date of birth
• Email address and phone number
• Residential address
• Government-issued identification documents
• Proof of address documents
• Tax identification number
• Selfie for identity verification

Financial Information

• Bank account details
• Transaction history
• Wallet addresses
• Trading activity

Technical Information

• IP address
• Browser type and version
• Device information
• Usage data and analytics

3. How We Use Your Information

We use your information to:

• Verify your identity and comply with KYC/AML regulations
• Process your transactions and provide our services
• Communicate with you about your account
• Prevent fraud and enhance security
• Comply with legal obligations
• Improve our services and user experience

4. Information Sharing

We may share your information with:

• Financial institutions for processing transactions
• Identity verification service providers
• Law enforcement agencies when required by law
• Regulatory authorities for compliance purposes
• Service providers who assist in our operations

5. Data Security

We implement industry-standard security measures to protect your information, including: encryption, secure data storage, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial records are typically retained for 5-7 years as required by law.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict processing
• Data portability
• Withdraw consent

8. Cookies

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and maintain security. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: privacy@eramp.com
Data Protection Officer: dpo@eramp.com
Address: eramp Financial Services Ltd
Kaiserplatz, 60311 Frankfurt am Main, Germany